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Microsoft Privacy Statement

Your privacy is important to us. This privacy statement explains the personal data Microsoft processes, how Microsoft processes it, and for what purposes.

Microsoft offers a wide range of products, including server products used to help operate enterprises worldwide, devices you use in your home, software students use at school, and services developers use to create and host whats next. References to Microsoft products in this statement include Microsoft services, websites, apps, software, servers, and devices.

Please read the product-specific details in this privacy statement, which provide additional relevant information. This statement applies to Microsofts interactions with you and the Microsoft products listed below, as well as other Microsoft products that display this statement.

The most recent version of this privacy statement can be found at aka.ms/privacy.

Most Microsoft sites use cookies, small text files placed on your device which web servers in the domain that placed the cookie can retrieve later. We use cookies to store your preferences and settings, help with sign-in, provide targeted ads, and analyze site operations.Click here to learn more.

Microsoft adheres to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield frameworks. To learn more,click here.

Personal Data We CollectPersonal Data We CollectmainpersonaldatawecollectSummary

Microsoft collects data from you, through our interactions with you and through our products. You provide some of this data directly, and we get some of it by collecting data about your interactions, use and experiences with our products. The data we collect depends on the context of your interactions with Microsoft and the choices you make, including your privacy settings and the products and features you use. We also obtain data about you from third parties.

If you represent an organization, such as a business or school, that utilizes Microsofts Enterprise and Developer Products, please see theEnterprise and Developersection of this statement to learn how we process your data.

You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. Many of our products require some personal data to provide you with a service. If you choose not to provide data necessary to provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product youre using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you.

Microsoft collects data from you, through our interactions with you and through our products for a variety of purposes described below, including to operate effectively and provide you the best experiences with our products. You provide some of this data directly, such as when you create a Microsoft account, administer your organizations licensing account, submit a search query to Bing, register for a Microsoft event, speak a voice command to Cortana, upload a document to OneDrive, purchase an MSDN subscription, sign up for Office 365, or contact us for support. We get some of it by collecting data about your interactions, use, and experience with our products and communications.

We rely on a variety of legal reasons and permissions (legal bases) to process data, including with your consent, a balancing of legitimate interests, necessity to enter into and perform contracts, and compliance with legal obligations, for a variety of purposes described below.

We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources vary over time and include:

Data brokers from which we purchase demographic data to supplement the data we collect.

Services that make user-generated content from their service available to others, such as local business reviews or public social media posts.

Communication services, including email providers and social networks, when you give us permission to access your data on such third-party services or networks.

Service providers that help us determine your devices location.

Partners with which we offer co-branded services or engage in joint marketing activities.

Developers who create experiences for Microsoft products, such as Cortana; and

Publicly-available sources, such as open government databases.

If you represent an organization, such as a business or school, that utilizes Microsofts Enterprise and Developer Products, please see the Enterprise and Developer section of this statement to learn how we process your data.

You have choices when it comes to the technology you use and the data you share. When you are asked to provide personal data, you can decline. Many of our products require some personal data to operate and provide you with a service. If you choose not to provide data necessary to operate and provide you with a product or feature, you cannot use that product or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product youre using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use the data will not work for you.

The data we collect depends on the context of your interactions with Microsoft and the choices you make (including your privacy settings), the products and features you use, your location, and applicable law.

The data we collect can include the following:

Name and contact data. Your first and last name, email address, postal address, phone number, and other similar contact data.

Credentials. Passwords, password hints, and similar security information used for authentication and account access.

Demographic data. Data about you such as your age, gender, country, and preferred language.

Payment data. Data to process payments, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument.

Subscription and licensing data. Information about your subscriptions, licenses, and other entitlements.

Interactions. Data about your use of Microsoft products. In some cases, such as search queries, this is data you provide in order to make use of the products. In other cases, such as error reports, this is data we generate. Other examples of interactions data include:

. Data about your device and the product and features you use, including information about your hardware and software, how our products perform, as well as your settings. For example:

. Data about the items you purchase and activities associated with your account.

. Data about the web pages you visit.

Device, connectivity, and configuration data

. Data about your device, your device configuration, and nearby networks. For example, data about the operating systems and other software installed on your device, including product keys. In addition, IP address, device identifiers (such as the IMEI number for phones), regional and language settings, and information about WLAN access points near your device.

. Data about the performance of the products and any problems you experience, including error reports. Error reports (sometimes called crash dumps) can include details of the software or hardware related to an error, contents of files opened when an error occurred, and data about other software on your device.

. Data you provide when you contact Microsoft for help, such as the products you use, and other details that help us provide support. For example, contact or authentication data, the content of your chats and other communications with Microsoft, data about the condition of your device, and the products you use related to your help inquiry. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded.

. Data about your interests and favorites, such as the sports teams you follow, the programming languages you prefer, the stocks you track, or cities you add to track things like weather or traffic. In addition to those you explicitly provide, your interests and favorites can also be inferred or derived from other data we collect.

. Information about media content (e.g., TV, video, music, audio, text books, apps and games) you access through our products.

. Search queries and commands when you use Microsoft products with search or related productivity functionality.

. Your voice data, such as the search queries or commands you speak, which may include background sounds.

. Text, inking, and typing data and related information. For example, when we collect inking data, we collect information about the placement of your inking instrument on your device.

. Images and related information, such as picture metadata. For example, we collect the image you provide when you use a Bing image-enabled service.

. Data about your contacts and relationships if you use a product to share information with others, manage contacts, communicate with others, or improve your productivity.

. Information about your relationships and interactions between you, other people, and organizations, such as types of engagement (e.g., likes, dislikes, events, etc.) related to people and organizations.

. Data about your devices location, which can be either precise or imprecise. For example, we collect location data using Global Navigation Satellite System (GNSS) (e.g., GPS) and data about nearby cell towers and wi-fi hotspots. Location can also be inferred from a devices IP address or data in your account profile that indicates where it is located with less precision, such as at a city or postal code level.

. Other inputs provided when you use our products. For example, data such as the buttons you press on an Xbox wireless controller using Xbox Live, skeletal tracking data when you use Kinect, and other sensor data, like the number of steps you take, when you use devices that have applicable sensors. And, if you use Spend, at your direction, we also collect financial transaction data from your credit card issuer to provide the service.

. Content of your files and communications you input, upload, receive, create, and control. For example, if you transmit a file using Skype to another Skype user, we need to collect the content of that file to display it to you and the other user. If you receive an email using , we need to collect the content of that email to deliver it to your inbox, display it to you, enable you to reply to it, and store it for you until you choose to delete it. Other content we collect when providing products to you include:

Communications, including audio, video, text (typed, inked, dictated, or otherwise), in a message, email, call, meeting request, or chat.

Photos, images, songs, movies, software, and other media or documents you store, retrieve, or otherwise process with our cloud.

Video or recordings. Recordings of events and activities at Microsoft buildings, retail spaces, and other locations. If you enter Microsoft Store locations or other facilities, or attend a Microsoft event that is recorded, we may process your image and voice data.

Feedback and ratings. Information you provide to us and the content of messages you send to us, such as feedback, survey data, and product reviews you write.

Product-specific sections below describe data collection practices applicable to use of those products.

Microsoft uses the data we collect to provide you rich, interactive experiences. In particular, we use data to:

Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request;

Personalize our products and make recommendations; and

Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you relevant offers.

We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.

In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two Microsoft products) or obtain from third parties to give you a more seamless, consistent, and personalized experience, to make informed business decisions, and for other legitimate purposes.

Microsoft uses the data we collect to provide you rich, interactive experiences. In particular, we use data to:

Provide our products, which includes updating, securing, and troubleshooting, as well as providing support. It also includes sharing data, when it is required to provide the service or carry out the transactions you request;

Personalize our products and make recommendations; and

Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you relevant offers.

We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.

For these purposes, we combine data we collect from different contexts (for example, from your use of two Microsoft products). For example,Cortanauses the favorite sports teams you add to the Microsoft Sports app to provide information relevant to your interests, andMicrosoft Storeuses information about the apps and services you use to make personalized app recommendations. However, we have built in technological and procedural safeguards designed to prevent certain data combinations where required by law. For example, where required by law, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.

When we process personal data about you, we do so with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests of Microsoft as described this section and Reasons We Share Personal Data sections below. When we transfer personal data from the European Economic Area, we do so based on a variety of legal mechanisms, as described in Where We Store and Process Personal Data below.

We use data to operate our products and provide you rich, interactive experiences. For example, if you use OneDrive, we process the documents you upload to OneDrive to enable you to retrieve, delete, edit, forward, or otherwise process it, at your direction as part of the service. Or, for example, if you enter a search query in the Bing search engine, we use that query to display search results to you. Additionally, as communications are a feature of various products, programs and activities, we use data to contact you. For example, we may contact you by phone or email or other means to inform you when a subscription is ending or discuss your licensing account. We also communicate with you to secure our products, for example by letting you know when product updates are available.

We use data to continually improve our products, including adding new features or capabilities. For example, we use error reports to improve security features, search queries and clicks in Bing to improve the relevancy of the search results, usage data to determine what new features to prioritize, and voice data to improve speech recognition accuracy.

Many products include personalized features, such as recommendations that enhance your productivity and enjoyment. These features use automated processes to tailor your product experiences based on the data we have about you, such as inferences we make about you and your use of the product, activities, interests, and location. For example, depending on your settings, if you stream movies in a browser on your Windows device, you may see a recommendation for an app from the Microsoft Store that streams more efficiently. If you use Microsoft Account, with your permission, we can sync your settings on several devices. Many of our products provide controls to disable personalized features.

We use datasuch as device and application type, location, and unique device, application, network and subscription identifiersto activate products that require activation.

We use data to develop new products. For example, we use data, often de-identified, to better understand our customers computing and productivity needs which can shape the development of new products.

We use data to troubleshoot and diagnose product problems, repair customers devices, and provide other customer care and support services.

We use data to help secure and troubleshoot our products. This includes using data to protect the security and safety of our products and users, detecting malware and malicious activities, troubleshooting performance and compatibility issues to help customers get the most out of their experiences, and notifying customers of updates to our products. This may include using automated systems to detect security and safety issues.

We use data to protect the safety of our products and our customers. Our security features and products can disrupt the operation of malicious software and notify users if malicious software is found on their devices. For example, some of our products, such as Outlook or OneDrive, systematically scan content in an automated manner to identify suspected spam, viruses, abusive actions, or URLs that have been flagged as fraud, phishing, or malware links; and we reserve the right to block delivery of a communication or remove content if it violates our terms.

We use data we collect to develop product updates and security patches. For example, we may use information about your devices capabilities, such as available memory, to provide you a software update or security patch. Updates and patches are intended to maximize your experience with our products, help you protect the privacy and security of your data, provide new features, and ensure your device is ready to process such updates.

We use data we collect to deliver promotional communications. You can sign up for email subscriptions and choose whether you wish to receive promotional communications from Microsoft by email, SMS, physical mail, and telephone. For information about managing your contact data, email subscriptions and promotional communications, please see How to Access & Control Your Personal Data below.

Microsoft uses data to provide you with relevant and valuable information regarding our products. We analyze data from a variety of sources to predict the information that will be most interesting and relevant to you and deliver such information to you in a variety of ways. For example, we may predict your interest in gaming and communicate with you about new games you may like.

Microsoft does not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files to target ads to you. We use data we collect through our interactions with you, through some of our products and on third-party web properties, for advertising in our products and on third-party properties. We may use automated processes to help make advertising more relevant to you. For more information about how your data is used for advertising, please see the Advertising section, under Other Important Information, below.

We use data to carry out your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact information to deliver goods purchased from the Microsoft Store.

We use data to analyze our operations and perform business intelligence. This enables us to make informed decisions and report on the performance of our business.

We use data to detect and prevent fraud, resolve disputes, enforce agreements, and protect our property. For example, we use data to confirm the validity of software licenses to reduce piracy. We may use automated processes to detect and prevent activities that violate our rights and the rights of others, such as fraud.

We process data to comply with law. For example, we use customers age to ensure we meet our obligations to protect childrens privacy. We also process contact information and credentials to help customers exercise their data protection rights.

With appropriate technical and organizational measures to safeguard individuals rights and freedoms, we use data to conduct research, including for public interest and scientific purposes.

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We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. We also share data with Microsoft-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect Microsofts and its customers rights and property.

We share your personal data with your consent or as necessary to complete any transaction or provide any product you have requested or authorized. For example, we share your content with third parties when you tell us to do so, such as when you send an email to a friend, share photos and documents on OneDrive, or link accounts with another service. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.

In addition, we share personal data among Microsoft-controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies weve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

Finally, we will retain, access, transfer, disclose, and preserve personal data, including your content (such as the content of your emails in m, or files in private folders on OneDrive), when we have a good faith belief that doing so is necessary to:

comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;

protect our customers, for example to prevent spam or attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone;

operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks; or

protect the rights or property of Microsoft, including enforcing the terms governing the use of the services – however, if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property of Microsoft, we will not inspect a customers private content ourselves, but we may refer the matter to law enforcement.

For more information about data we disclose in response to requests from law enforcement and other government agencies, please see our Law Enforcement Requests Report, available at

Please note that some of our products include links to products of third parties whose privacy practices differ from Microsofts. If you provide personal data to any of those products, your data is governed by their privacy policies.

You can also make choices about Microsofts collection and use of your data. You can control your personal data that Microsoft has obtained, and exercise your data protection rights, by contacting Microsoft or using various tools we provide. How you can access or control your personal data will depend on which products you use. For example, you can:

Control the use of your data for interest-based advertising from Microsoft by visiting our opt-out page.

Choose whether you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from Microsoft.

Access and clear your data through theMicrosoft privacy dashboard.

You can access and control your personal data that Microsoft has obtained with tools Microsoft provides to you, described below, or by contacting Microsoft. For instance:

If Microsoft obtained your consent to use your personal data, you can withdraw that consent at any time;

You can request access to, erasure of, and updates to your personal data; and

If youd like to port your data elsewhere, you can use tools Microsoft provides to do so, or if none are available, you can contact Microsoft for assistance.

You can also object to or restrict Microsofts use of your personal data. For example, you can object at any time to our use of your personal data:

You may have these rights under applicable laws, including the EU General Data Protection Regulation (GDPR), but we offer them regardless of your location.

If your organization, such as your employer, school, or service provider, provides you access to and is administering your use of Microsoft products, contact your organization to learn more about how to access and control your personal data.

You can access and control your personal data that Microsoft has obtained, and exercise your data protection rights, using various tools we provide. The tools most useful to you will depend on our interactions with you and your use of our products. Here is a general list of tools we provide to help you control your personal data; specific products may provide additional controls.

. You can control data Microsoft processes through your use of a Microsoft account on the Microsoft privacy dashboard at From here, for example, you can view, and clear browsing, search, and location data associated with your Microsoft account. You can also manage data in your Cortana Notebook and Microsoft Health services.

. If you wish to access, edit, or remove the profile information and payment information in yourMicrosoft account, change your password, add security information or close your account, you can do so by visiting

Volume Licensing Service Center (VLSC).

Fromhere, if you are a Volume Licensing customer, you can control your contact information and subscription and licensing data in one location.

If you wish to access edit or remove profile information and payment information in your Skype account or change your password, you can sign into your account at

If you use Xbox Live or Xbox.com, you can view or edit your personal data, including billing and account information, privacy settings, online safety and data sharing preferences by accessingMy Xboxon the Xbox console or on the Xbox.com website.

You can access your Microsoft Store profile and account information by visiting clicking on View account or Order history.

You can access and update your profile on microsoft.com by visiting theAccount Profile.

public profile, you can access and edit your data by signing in at

If you cannot access and control certain personal data collected by Microsoft via the tools above or directly through the Microsoft products you use, you can always contact Microsoft at the address inHow to Contact Usor by using ourweb form. We will respond to requests to control your personal data within 30 days.

You can choose whether you wish to receive promotional communications from Microsoft by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by signing in with your personalMicrosoft account, and viewing yourcommunication permissionswhere you can update contact information, manage Microsoft-wide contact preferences, opt out of email subscriptions, and choose whether to share your contact information with Microsoft partners. If you do not have a personal Microsoft account, you can manage your Microsoft email contact preferences by using thisweb form. These choices do not apply to mandatory service communications that are part of certain Microsoft products, programs, activities, or to surveys or other informational communic

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